SHIPPING & RETURNS

ORDER PROCESSING

All Baby turns Blue accessories are exclusively made to order.
Please allow up to 5 business days for manufacturing and dispatch of your order.

GIFT WRAPPING & PACKAGING

All accessories are ready to gift.
They come wrapped in a beautiful black Baby turns Blue organic cotton dustbag with a care card.

Prices are hidden by default on the packing list placed inside the parcel.

We are very proud to say that our parcels are fully sustainable.
All our packaging components are carefully sourced and certified FSC & EU Ecolabel.

TRACKING & DELIVERY

We want your delivery experience to be flawless.

All national (FRA) orders are processed through La Poste Colissimo.
International orders to all supported destinations are processed exclusively through DHL Express.

We offer free shipping for all national orders, and free express shipping for all international orders over 400€.
All international rates include Baby turns Blue gentle contribution to offer very affordable but premium international delivery.

Shipping rates are calculated at checkout, based on the selected shipping country.

Usual delivery times:
FR - Colissimo: 48 hours
EU - DHL Express: 24 to 48 hours
US & CA - DHL Express: 24 to 72 hours
Rest of the world - DHL Express: 72+ hours

You will receive an automated email with your tracking link once your order is ready for shipping.

EXCHANGES

All products can be exchanged in case of a sizing problem.
The buyer will be responsible of the shipping fees associated with the exchange.

RETURNS

Products may not be refunded unless there is a manufacturing fault.
In this case, Baby turns Blue will offer a refund via the original payment method or cover the new delivery costs of an exchange.

EXCHANGES & RETURNS PROCESS

To request an exchange or return, contact us within 14 days after the initial date of delivery.

After your exchange or return has been approved by our team, we will provide you by email with the return procedure.
Returns should be shipped within 7 days after the date of approval, new and unused, in their original packaging with tags.

Returns sent without contacting us beforehand will not be accepted.

DUTIES & TAXES

The buyer is responsible for any VAT, tariffs, duty, taxes, handling fees, customs clearance charges required by the country of destination for importing consumer goods.
We do not collect this information beforehand, and cannot provide an estimate of the cost as charges vary around the world.
Baby turns Blue does not reimport or refund orders of buyers refusing to cover their local duties and taxes.

For returns or exchanges, non-EU buyers will be provided with detailed instructions to fill the customs documents associated with their return parcels.

Baby turns Blue will not accept any returns sent through customs incorrectly which may incur customs charges.
If that occurs, Baby turns Blue will not pay for duties or taxes.

DHL is not responsible for additional local customs delays.

COUNTRIES WE SHIP TO

Albania
Andorra
Australia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Jersey
Korea (the Republic of)
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Moldova
Montenegro
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
San Marino
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
United Kingdom
United States
Vatican City State