Frequently asked questions

To determine the correct size, refer to the detailed size charts provided on each product page.
These charts are available in both metric and imperial units. Measure around your body at the points indicated on the product page, adopting a natural and relaxed posture.

You can visit our size guide page for additional guidance.

If you need further assistance, our customer support team is available to help via chat or email at hello@babyturnsblue.com

Each of our products is exclusively made to order.

Please allow 2 to 4 business days for your item to be handcrafted and dispatched.
To ensure you receive your order in the best possible timeframe, all our parcels are shipped via premium express delivery.

Yes, you can cancel your order within 24 hours of purchase. After this period, cancellations are not possible as we begin the production process immediately to make sure you receive your order as soon as possible.

We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover, Apple Pay, Shop Pay and PayPal.

Absolutely, PayPal offers interest-free installment payments in 4 parts.
To select this option, simply use PayPal as your payment method at checkout, and choose 'Pay in 4' when you are about to complete the transaction in your PayPal account.

AppleSkin is a bio-based, high-tech vegan material derived from industrial apple peel waste, sourced from a juicing company based in the north of Italy.

Our AppleSkin exudes absolute premium quality, closely mirroring that of the highest-end leathers.
It features a smooth and sleek finish with a perfect thickness, custom-made for our accessories, ensuring they look truly luxurious while maintaining optimal comfort and breathability during wear.

Learn more in our Sustainability section.

AppleSkin offers a beautiful, high-performing alternative to other vegan or cruelty leathers with a much lower environmental impact and increased durability. Our specific AppleSkin contains the minimal hint of bio-PU needed to bond the apple fibers together.

Learn more in our Sustainability section.

All our products are guaranteed for one year.
After this period, they can still be repaired by our Atelier.

All Baby Turns Blue accessories are handmade in our Atelier in Paris with an extreme attention to detail.
We will never outsource our production.

Everything that comes out of our Atelier is designed and manufactured to be loved and worn for a very long time.

Learn more in our About section.

Store your Baby Turns Blue products flat or on a hanger.
Use a soft, damp cloth to gently wipe away any surface dirt.

Learn more in our Product Care section.

We ship all around the world. All major destinations are supported.
To ensure we can ship to your location, please check the country selection during the checkout process.

All Baby Turns Blue accessories are exclusively made to order.

Please allow 2 to 4 business days for the handcrafting and dispatch of your order.
Orders placed during sales periods may exceptionally take an additional 2 to 4 business days.

We offer free international express shipping for all orders over 250€*.

For orders below 250€*, we kindly request a shipping contribution from our customers as follows:

• Europe (DHL Express): 12.00€
• UK (DHL Express): 12.00€
• US & Canada (DHL Express): 12.00€
• Rest of the world (DHL Express): 19.00€ to 38.00€

Domestic delivery within France is free for orders over 150€.

• For orders below 150€, the shipping cost to France is 6.00€ (Colissimo)

All national and international rates include Baby Turns Blue's contribution to provide affordable yet premium international delivery. Final shipping rates are calculated at checkout based on the selected shipping country.

*For delivery to Israel, Japan, Singapore, South Korea, Taiwan, United Arab Emirates, South Africa, Australia and New Zealand, free shipping applies on orders over 350€.

We strive to make your delivery experience flawless and only work with premium express delivery services.
Usual delivery times are as follows:

• France (Colissimo): 48 hours
• Europe (DHL Express): 24 to 48 hours
• US & Canada (DHL Express): 24 to 72 hours
• Rest of the world (DHL Express): 72+ hours

We reserve the right to select a different carrier for international destinations if the address is in a remote location incurring unanticipated charges.

You will receive an automated email with your tracking link as soon as your order is ready for shipping.

Yes, all accessories are ready to gift.
They come wrapped in a beautiful black Baby Turns Blue organic cotton dustbag with a care card.

Yes, our packaging is discreet, with prices always hidden on the packing list inside the parcel.
We are proud to add that our parcels are fully sustainable, with all packaging components carefully sourced and certified FSC & EU Ecolabel.

All orders are shipped from France. Therefore, there are no additional fees for orders within France and Europe.
For U.S. customers, orders under 800 USD do not incur customs fees.

For other countries, duties and taxes may apply. The buyer is responsible for any VAT, tariffs, duties, taxes, handling fees, and customs clearance charges required by the destination country for importing consumer goods. We do not collect this information beforehand and cannot provide an estimate of the cost as charges vary worldwide. Baby Turns Blue does not reimport or refund orders if buyers refuse to cover their local duties and taxes.

Parcels are kept for 14 days before being sent back to us.
If you think that you will not be able to pick up your parcel if you're away, please let us know within 24 hours after placing your order, and we will delay the shipment of your order for you.

If you cannot pick up a parcel in time and it is returned to us, you will be responsible for any additional shipping costs to resend the parcel.

All products can be exchanged in case of a sizing problem.
We encourage our customers to take their measurements and use the size charts available before placing an order.

Due to the handmade and made to order nature of our products, returns are not possible.
However, if there is a manufacturing fault, Baby Turns Blue will offer a refund via the original payment method or cover the new delivery costs of an exchange.

To request an exchange or return, please contact our customer support at hello@babyturnsblue.com within 14 days of the initial delivery date.

After your exchange or return is approved, we will provide you with the return procedure via email. Returns should be shipped within 7 days of approval, new and unused, in their original packaging with tags.

Our customers are responsible for the shipping fees associated with the exchange.

Once we receive the items and inspect them for any damage or signs of use, we will process a refund or exchange within 5 business days.